Accessibility Statement

§1. Introduction

Merkato Sp. z o.o., with its registered office in Warsaw, the operator of the Merkato platform (available at merkato.pl), undertakes to ensure the digital accessibility of the service in accordance with the WCAG 2.1 guidelines at level AA. This statement describes the current state of accessibility and how to report problems.

§2. Compliance status

The Merkato Platform is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Work towards full compliance is carried out on an ongoing basis as part of successive Platform releases.

§3. Non-accessible content

As at the date of preparation of this statement, the following accessibility limitations have been identified: - some dynamically loaded content (error messages, system alerts) may not be fully read out by screen readers, - some charts and visualisations of analytics data in the administration dashboard do not have complete text alternatives, - the messaging module (chat) does not fully support navigation using ARIA keyboard shortcuts, - some user-generated content (offer descriptions) may not meet colour contrast requirements. We are working to remove the above limitations. Planned remediation date: Q3 2026.

§4. Accessibility features provided

The Platform offers the following features: - full keyboard navigation of all interactive interface elements (Tab, Shift+Tab, Enter, Space, arrow keys), - compatibility with popular screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS/iOS) and TalkBack (Android), - the ability to enlarge text up to 200% using browser tools without loss of content or functionality, - colour contrast of at least 4.5:1 for normal text and at least 3:1 for large text (in accordance with WCAG 1.4.3), - ARIA labels (aria-label, aria-describedby) for forms, buttons and interactive elements, - the lang attribute at document level (lang="pl" in the Polish version, lang="en" in the English version) for correct interpretation of the language by assistive technologies, - a responsive page layout adapted to mobile devices and tablets, - no flashing or blinking content exceeding the WCAG 2.3.1 thresholds.

§5. Accessibility contact

If you experience accessibility problems or need content in an alternative format, please contact us: - e-mail: dostepnosc@merkato.pl (preferred channel), - telephone: +48 22 000 00 00, Monday to Friday, 9:00–17:00. We aim to respond to reports within 3 working days. In justified cases, this period may be extended to 7 days.

§6. Appeal procedure

If the response to a report of an accessibility problem is unsatisfactory or has not been received within the set time limit: - you may lodge a complaint with the Commissioner for Human Rights (Rzecznik Praw Obywatelskich; www.rpo.gov.pl, al. Solidarności 77, 00-090 Warsaw), - you may contact the Ministry of Digital Affairs (www.gov.pl/cyfryzacja).

§7. Date of preparation and update

This accessibility statement was prepared on 1 May 2026. The statement is reviewed and updated annually or after each significant change to the Platform affecting accessibility. Last review: 1 May 2026.